有些童鞋跟阿卡索在線英語反映在工作中接到外國客戶的電話，但是因?yàn)椴欢迷趺吹氐辣磉_(dá)和溝通，導(dǎo)致交流的時候不夠流利的情況。

所以，今天阿卡索在線英語給大家?guī)黻P(guān)于商務(wù)電話用語的筆記，里面是一些平時工作中接電話會用到的有用的句子。希望大家可以跟著阿卡索在線英語一起充充電，學(xué)學(xué)怎么跟外國客戶在電話里溝通。有需要的童鞋可以收藏哦~

 

 

一、問候和自我介紹

Good morning, this is Sunshine Mutter, may I help you?

早上好，我是Sunshine Mutter，我能為您做些什么嗎?

You have reached the office of Perl, electronic technology cooperation.

這里是Perl電子技術(shù)合作辦公室。

二、情況1：詢問對方要找哪位

Who would you like to speak with?

請問您想和哪位通話嗎?

The name of the person you are calling please?

請問您要找的人叫什么名字?

三、情況2：幫對方找人聽電話，希望對方能夠等一下

I will put him on the phone, just a second.

我請他聽電話，請稍等。

Could you hold on a minute, I will get him for you?

您能稍等一下嗎，我?guī)湍ソ兴?/p>

四.情況3：打電話的人要找的人不在或者不方便，表示可以接受對方留言

Sorry, the line is busy.

對不起，線路正忙。

You have just missed him.

你剛好錯過他了.

He can not take your call right now, would you like to leave a message?

他現(xiàn)在不方便接您的電話，您可以留言嗎?

He is not available right now, can I take a message?

他現(xiàn)在不在，我可以幫你傳話嗎?

五、情況4：公司不存在對方要找的人

There is no Ms. Jones here.

這里沒有Jones女士。

I am sorry, there is nobody here by this name.

對不起，這兒沒有這個人。

六、情況5：沒有聽清對方的話，希望對方能夠重復(fù)

Could you put that in more specific terms?

你能說得更具體些嗎?

I am not sure what you mean?

我不明白你的意思。

Excuse me, but I didn’t hear that, would you mind repeating it please?

對不起，我沒聽到，請你再說一遍好嗎?

七、電話結(jié)束語

Is there anything else I can do for you?

我還能為您做些什么嗎?

Then I will make sure he gets your message.

然后我會確保他收到你的信息。

Thank you for calling.

謝謝你打電話來。

Nice talking to you.

很高興和你談話。

八、電話留言

Hi, this is Andy, I can’t come to the phone at this time, please leave a message and I will call you back as soon as possible.

你好，我是Andy，我現(xiàn)在不能接電話，請留言，我會盡快給你回電話。

Hi, this is Katy, sorry I missed you, please leave a message at the tone, I will get back to you when I get in, thanks.

你好，我是Katy，很抱歉錯過了你，請在語音留言，我之后會給你回電話，謝謝。

Situational conversations 情景對話

Dialogue 1 I will call again later

A: Is this the office of Miss Wells?

B: Yes, but she is tight up at the moment.

A: No problem, I will call again later.

Dialogue 2 Is he available now

A: Good morning?

B: Good morning, this is Alex here, I am calling from Los Angeles .

A: How can I help you?

B: May I talk with Mr. Walt, is he available now?

A: Unfortunately, Mr. Walt is not available at the moment, would you like me to put you through to his assistant manager Miss. Muller?

B: Yes, please, you are very helpful.

A: My pleasure.

Dialogue 3 I will see if he is available

A: Good afternoon, marketing department, may I help you?

B: Could I speak to Mr. Philip please?

A: I will see if he is available, who shall I say is calling please?

B: Kath Wills.

A: Hold on line please, Mr. Philip is in a meeting at the moment, can I help you?

B: I want to discuss with him the new contract we signed last week.

A: shall I ask him to call you when he is free?

B: Yes, that would be easiest.

Dialogue 4 He is just stepped out

A: Good morning, marketing department.

B: Hello, May I speak to Mr. Kelvin Philip please?

A: I am sorry, he is just stepped out, may I ask who is calling?

B: This is Aaron Sari, from Atlantic Software, would you please tell me when I can get a hold of him?

A: I have no idea when Mr. Philip could be available in the office, could you call later or would you mind leaving a message?

B: I think it’s better for me to leave a message, please make sure he gets this message.

A: I see, I will be sure to pass your messages to Mr. Philip.

B: Good, when he comes back, can you have him call me at 12345678

A: Ok, could I check the number, is it 12345678?

Dialogue 5 would you like to leave a message

A: Hello, this is public relations department, Mandy Samson speaking?

B: Hello, I am looking for Ms. Kathy Wills.

A: Who is this?

B: Brook Walt, a friend of Kathy.

A: I am sorry, Ms. Wills is not in the office right now, would you like to leave a message?

B: Please tell Ms. Wills that I called and she can call me back at 4 p.m. today.

A: Ok, does she have your number?

B: Yes, please make sure that she gets the message.

A: Of course, Goodbye.

Dialogue 6 put her through

A: Asian Computer Company, Good morning.

B: Good morning, may I speak to Mr. Walt please?

A: May I ask who is calling please?

B: This is Kathy Wills from the great universal advertising agency.

A: Just a minute Miss Wills.

B: Mr. Walt, Miss Wills from great universal advertising agency wants to speak to you.

C: Put her through, please. Hello, Brook Walt speaking.

Dialogue 7 I will check it immediately

A: Good morning, Asian Computer Company, can I help you?

B: Morning, this is Miss Barry, I ordered four computer sets from your company three days ago but they haven’t arrived yet.

A: Oh, I am sorry, I will check it immediately. Can I have your full name, address and phone number?

B: Yes, Nicole Barry, 3966 Erhuan East Road, 83532353.

A: Thank you, I will check it with our delivery department and call you back, please accept our sincere apologies.

B: Oh, That’s all right, I will be waiting for your call.

阿卡索是一家在線的英語培訓(xùn)機(jī)構(gòu)，采用網(wǎng)絡(luò)授課，在家就可以學(xué)習(xí)，通過網(wǎng)絡(luò)就可以享受到高清的視頻直播學(xué)習(xí)，畫面非常的優(yōu)質(zhì)。

從師資上面看，目前阿卡索已經(jīng)擁有超過6000名全球外籍導(dǎo)師團(tuán)隊，分別來自美國、加拿大、英國、澳洲等英語為母語的國家，美國小學(xué)課程更是擁有全歐美外教團(tuán)隊。

另外，阿卡索是以性價比著稱的一家英語培訓(xùn)機(jī)構(gòu)，它的學(xué)習(xí)的費(fèi)用會相對較低。